TECHNICAL SUPPORT

+603 7876 1336  ext. 6203

Get the right kind of support when you encounter a challenging question, NEOFAME offers various resources to simply and efficiently help you get the solutions you need.

In order to streamline support requests and better serve you, we utilize a support ticket system.

Every support request is assigned a unique ticket number which you can use to track the progress and responses online.

For your reference, we provide complete archives and history of all your support requests.

A valid email address is required to submit a ticket.


TO PREVENT CONFUSION, AND TO SPEED UP OUR SUPPORT AGENTS’ RESPONSE TIME, PLEASE REFRAIN FROM OPENING MORE THAN ONE TICKET ON THE SAME TOPIC.

 Support ticket request created

Our team will message you back as soon as possible.

All the support tickets will respond to your email.

Do ensure to check your Inbox and if you cannot find it, check your Junk/Spam as well.

By clicking the 'Submit' button, you give GstarCAD Malaysia / NEOFAME consent to store and process the personal information submitted above.


DO YOU NEED A QUICK SOLUTION TO A TECHNICAL PROBLEM?


WITH OUR LIVE REMOTE-ASSISTANCE TOOL, A MEMBER OF OUR SUPPORT TEAM CAN VIEW THE DESKTOP AND SHARE CONTROL OF YOUR MOUSE AND KEYBOARD TO GET YOU ON YOUR WAY TO A SOLUTION.

GET IN TOUCH WITH US

A member of our support team will communicate with you to determine the nature of the problem.

DOWNLOAD QUICK.SUPPORT

Once you are on the phone with a member of our support team, get ready the instant connection tool.

QUICK SUPPORT TOOLS

WITH YOUR PERMISSION

Support representative can view your screen and share control of your mouse and keyboard.

YOU ARE IN FULL CONTROL

Always have overriding control of your computer, and end the remote session at any time.

 


QUICK.SUPPORT VS TEAMVIEWER


When NEOFAME support representative recommends starting the TeamViewer application on your computer, but you did not prefer to install the Teamviewer software, please, use the above button to download the QUICK.SUPPORT  instant tools:

No installation is necessary. After downloading the above, start the program. The following window will appear. Provide the ID to the support specialist who will be accessing the system remotely.