Submit a Ticket
+603 7876 1336 ext. 6203 (MALAYSIA)
Get the right kind of support when you encounter a challenging question, NEOFAME offers various resources to simply and efficiently help you get the solutions you need.
In order to streamline support requests and better serve you, we utilize a support ticket system.
Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
TO PREVENT CONFUSION, AND TO SPEED UP OUR SUPPORT AGENTS’ RESPONSE TIME, PLEASE REFRAIN FROM OPENING MORE THAN ONE TICKET ON THE SAME TOPIC.,
We recommend Teamviewer for remote support.
A member of our support team will communicate with you to determine the nature of the problem.
Once you are on the phone with a member of our support team, get ready the instant connection tool.
Support representative can view your screen and share control of your mouse and keyboard.
You always have overriding control of your computer, and end the remote session at any time.
Provide as much detail as you can, this will speed up the resolution process.
Screencasts or annotated screenshots help a lot in reproducing issues. Produce them easily with
Microsoft Snipping Tools
Press Windows logo key + Shift + S.